Customer Feedback for JIRA Service Desk is a freemium service offered by Pawel Niewiadomski.
Customer Feedback hosted service uses Heroku virtual servers for data storage. It is hosted in Heroku data center in Europe.
Customer Feedback is processing data stored in JIRA, especially issues, projects and users. Customer Feedback stores in its own database just a minimal details like user details, issue keys, customer feedback results and links between each other.
There are currently no backups.